It is a true pleasure to introduce this inaugural edition of our Trailblazer Technology News Letter. These newsletters will generally contain updates about our products, our customers, our colleagues (we call ourselves Trailblazers) along with other noteworthy happenings.
In my experience over nearly 30 years, Enterprise Software companies like Trailblazer Technology succeed when customers are exceedingly happy with the outcome of using our products and services. That means we must deliver exceptional products and best in class customer support. The best way I know of to ensure this result is to establish a community of amazing colleagues with a shared commitment to our customers and to each other. Lots of organizations think of themselves as an “Organization” or a “Company”. At Trailblazer, we are a COMMUNITY.
1. A group of people living in the same place or having a particular characteristic in commo
2. A feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals. *Oxford
Now let’s move to our view of priority, or using the dictionary definition from above, our common attitudes
Every single Trailblazer must be consistently exceptional! What I mean here is that each and every one of us must strive to over-perform virtually every single day. This is different than someone who every once in a while has a big week or big month where they put in the extra effort and achieve something great. We will be a growth culture continuously without slowing down for many years. This means that we need to fill our community with people who can over-deliver day after day for prolonged periods measured in months and years. The overachievement that I’m talking about isn’t measured in how many hours someone works. It’s measured in PASSION. Putting in the extra effort at Trailblazer shouldn’t feel like extra. It needs to be an organic part of the personal makeup of all Trailblazers. We are recruiting the type of people who think of the work they do as an important part of their identity. One should be so excited about delivering an exceptional result for our customers that extra effort doesn’t feel, well… doesn’t feel like “EXTRA.”
A Trailblazer is someone who can’t help but put in the extra effort to make our customers and fellow colleagues successful. It’s just who we are innately. Trailblazers are people who strive for their best consistently in most parts of their life!